Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
What materials are used in Cou Cou Intimates products?
We prioritize comfort and sustainability by using GOTS-certified organic cotton and delicate French lace. Our fabrics are breathable, hypoallergenic, and designed to feel like a second skin.
How do I find my perfect fit?
Please refer to our comprehensive Size Guide located on each product page. Our intimates are designed to be true to size, but if you prefer a more relaxed fit for lounging, we recommend sizing up.
What is your return policy for intimates?
For hygiene reasons, we only accept returns on unworn items in their original packaging with all tags attached. Returns must be initiated within 30 days of delivery.
How should I care for my organic cotton pieces?
To maintain the longevity of your Cou Cou pieces, we recommend machine washing on a cold, delicate cycle in a mesh laundry bag and laying flat to dry. Avoid tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
When will my order arrive?
Orders are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while expedited options are available if you need your essentials sooner.